Frequently Asked Questions (FAQ)

Your go-to resource for all things related to our bags. Find answers to common questions about product care, customization, shipping, and more.

Frannypak Bags

Replace Your Bogg or Simply Bag Straps with our Freedom Straps

To replace the straps on your Bogg or Simply Bag, simply unclip the existing straps from the bag. Attach bushings into the strap holes. Add D-rings on one side of the bag. Add Buckles to the other side. Attach black bushings to the lower holes in the bag. Attach the final D Rings into the bushings. Finally attach the new straps by clipping them onto the D-rings, through the buckle to the lower D Ring ensuring they are securely fastened. Watch Video!

What is the best way to clean my bag?

Our bags are made from waterproof vegan leather, making them easy to clean. Use a damp cloth with mild soap to wipe the surface. Avoid using harsh chemicals or submerging the bag in water.

Is there a weight limit for the bags?

Our bags are designed to carry everyday essentials and can comfortably hold up to 50 pounds. Overloading the bag may cause wear and tear over time.

Are your bags environmentally friendly?

Yes, our bags are made from vegan leather, which is an eco-friendly alternative to traditional leather. We are committed to sustainable practices in our manufacturing processes.

What unique features do your bags have?

Our bags feature the Freedom Strap System for versatile carrying options, are waterproof, and are designed with multiple compartments to help you stay organized.

How do you ensure my payment information is secure?

Through our hosting partner Shopify, we use industry-standard encryption technologies to protect your payment information and ensure a secure shopping experience.

How to keep your Franny Bag in perfect shape

How do I carry the crossbody bag?

To carry the bag as a crossbody, adjust the Freedom Strap System to your desired length and clip it to the side D-rings or decorative hardware hooks. This will allow you to wear the bag comfortably across your body. Watch Video

How do I carry the backpack?

To use the bag as a backpack, adjust the straps to equal lengths and insert your arm through the straps on the back of the bag. This creates a comfortable and secure fit for carrying on your back. Watch Video!

What should I do if I lose one of the light gold hardware pieces?

If you lose a hardware piece, go to Accessories/straphardware. We sell replacement parts to ensure your bag remains functional and stylish.

Can I change my straps from a solid color to a pattern?

Absolutely! We offer a variety of strap designs, including solid colors and patterns. You can purchase additional straps on our website and easily switch them out to match your style.

Do you carry accessories that fit your bags?

Yes, we carry a variety of accessories designed to complement our bags. You can find them in the Accessories section of our store.

Our Bag Warranty

How do I handle returns or exchanges?

If you are not satisfied with your purchase, please refer to our return and exchange policy on our website. For any comments, questions, or further assistance, contact our customer service team via email or phone.

Do your bags come with a warranty?

Yes, all our bags come with a 3-month warranty that covers manufacturing defects. Please keep your proof of purchase for any warranty claims.

How can I track my order?

Once your order has shipped, you will receive a tracking number via email. Use this number on our website or the carrier’s website to track your package.

Do you offer gift cards?

Yes, we offer digital gift cards. You can select this option at the digital gift card page.

Can I place a bulk order for corporate gifts or special events?

Yes, we offer bulk ordering options. Please contact our sales team for more information and special pricing.

Do you have an affiliate program?

Yes, we do. Follow this link to signup.