Refund policy
At Frannypak, we strive for your complete satisfaction with our tote bags and accompanying straps. If, for any reason, you are not entirely pleased with your purchase, we offer a hassle-free refund policy to ensure your peace of mind.
Conditions for Refund:
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Timeframe: You may request a refund within 30 days of the original purchase date.
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Product Condition: The StrapReady bags and straps must be in their original, unused condition to be eligible for a refund. Please ensure all tags and packaging are intact.
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Proof of Purchase: A valid proof of purchase, such as the original receipt or order confirmation, is required for all refund requests.
Refund Process:
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Contact Customer Support: Reach out to our dedicated customer support team via hello@strapistry.com to initiate the refund process. Please provide your order number and details regarding the reason for the refund.
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Return Authorization: Upon approval, we will provide you with a return authorization and instructions on where to send the product.
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Return Shipping: You are responsible for the return shipping costs. We recommend using a trackable shipping service to ensure the safe return of the items.
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Inspection and Refund: Once we receive the returned items and inspect their condition, we will process the refund. Refunds will be issued to the original method of payment.
Note:
- Refunds may take several business days to reflect in your account.
- Original shipping costs are non-refundable.
For any questions or concerns regarding our refund policy, please contact our customer support team. Strapistry values your satisfaction and is committed to providing a positive shopping experience.
