Shipping policy
Effective Date: 3-12-2025
Thank you for choosing Frannypak! Our Shipping Policy outlines the details of how we handle the shipment of your orders. Please read this policy carefully.
1. Processing Time:
1.1. Orders are typically processed within 1-3 business days, excluding weekends and holidays.
1.2. Please note that processing times may be longer during peak seasons or promotional periods.
2. Shipping Methods:
2.1. We offer various shipping options, including standard and expedited services.
2.2. The shipping method and estimated delivery date will be provided at checkout.
3. Shipping Rates:
3.1. Shipping rates are calculated based on the weight of your order and the selected shipping method.
3.2. Any applicable taxes or duties are the responsibility of the customer.
4. Shipping Locations:
4.1. We currently ship to the United States. If your location is not listed, please contact us for further assistance.
5. Tracking Information:
5.1. Once your order is shipped, you will receive an email confirmation with tracking information.
5.2. You can track the status of your shipment through the carrier's website.
6. Delivery Time:
6.1. The estimated delivery time is provided at checkout and is based on the selected shipping method.
6.2. Actual delivery times may vary depending on the shipping carrier, customs processing, and other factors beyond our control.
7. Delayed or Lost Shipments:
7.1. Frannypak is not responsible for delays in shipping caused by natural disasters, customs, or other unforeseen circumstances.
7.2. If your shipment is significantly delayed or lost, please contact us, and we will assist you in tracking down the package.
8. Address Accuracy:
8.1. Customers are responsible for providing accurate shipping information. Please double-check your shipping address at checkout.
8.2. Frannypak is not responsible for orders shipped to incorrect addresses provided by the customer.
9. Shipping Restrictions:
9.1. Some items may be subject to shipping restrictions based on size, weight, or destination. Any such restrictions will be communicated at checkout.
Contact Us:
If you have any questions or concerns regarding our Shipping Policy, please contact us at hello@strapistry.com. We appreciate your trust in Frannypak and look forward to serving you!
